Accessibility Statement

This accessibility statement applies to SingFit’s mobile application.

Feedback and contact information

If you find any problem not listed on this page or think we’re not meeting accessibility requirements, please email us at compliance@singfit.com. We will review your request and get back to you within 5 business days.

If you need information from the app in a different format (e.g., an accessible PDF for the FAQ page), you can request this by emailing us at compliance@singfit.com. We will consider your request and get back to you within 30 business days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the mobile application's accessibility

SingFit is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

NON-ACCESSIBLE CONTENT

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some visual presentations of text and images of text do not have a contrast ratio of at least 4.5:1 (poor color contrast). This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

DISPROPORTIONATE BURDEN

We believe that fixing the accessibility problems with some content would be disproportionate because the relevant platform will be retired soon.

Currently all functionality is not available from a keyboard. This fails WCAG 2.1.1-2.1.4 success criterion for keyboard accessibility. Meeting the requirements for these standards would be challenging and complex. For example, mapping searching, playlist management, playback controls, and other features to keyboard inputs would significantly compromise usability and overall user experience.

CONTENT THAT’S NOT WITHIN THE SCOPE OF THE ACCESSIBILITY REGULATIONS

At this time, we are not aware of any content within the app that is not within scope of the accessibility regulations.

How we tested the mobile application

We used the Web Content Accessibility Guidelines Version 2.1 level AA to test how accessible SingFit’s mobile application is. In December 2023, an internal audit of the SingFit STUDIO application was conducted, from which common accessibility issues across the platform were identified.

What we’re doing to improve accessibility

Following the audit conducted in December 2023, we are working on a more in-depth review and action plan to address content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard with anticipated changes in early 2024.

Preparation of this accessibility statement

This statement was prepared on 19 December 2023. It was last reviewed and updated on 27 December 2023.